Return and Exchange
You must contact us to obtain return information. Please do not ship
anything back to us without an RGA number and shipping instructions as
they will be returned to you. After contacting us we will issue you a
return authorization within 24-48 hours via email. This email will
contain all the return information you will need.
From 1 to 30 days from shipping date:
No restock fee will be charged. Your credit will be for what you
paid, less the shipping charges and the processing fee's charged by the
credit card companies. That is usually 3-5 %.
30 to 60 days from shipping date:
A 25% restock fee will be charged. Your credit will be what you
paid less 25% restock fee and shipping charges.
60 to 90 days from shipping date:
If you have placed an order with our company that was greater than
$2000.00 you qualify for our extended return policy of up to 90 days. We
extend this courtesy to builders and homeowners who are in the process
of building a large project and end up with some items they can not use.
Building projects can get delayed for many reasons and inevitably there
are some leftover items. We will accept them back within 90 days. A 30% restock fee will be charged. Your credit will be what you
paid less 30% restock fee and shipping charges.
All returns have to be in their
original packaging with all original paperwork exactly as you received
it. No product can be returned if it was installed whatsoever. The products must be returned to our warehouse within 14 business days
from when the RGA number is issued.
must contact us to obtain return information. Please
do not ship anything back to us without an RGA number and shipping
instructions as they will be returned to you. We are not responsible for, do not authorize and will not
accept any charges for the cost of any labor or material incurred for
any repair, installation, service or replacement unless previously
agreed to in writing.
Shortages - Any
claims for shortages must be made within 7 days of products arrival. All
orders are accompanied by a packing slip and an email receipt listing
the products and exact quantities. Please inspect all shipments on
their arrival. There is no reason a shortage would not be noted
immediately as the packing slip and email invoice confirms all
wrong product received - If a
product that has been ordered arrives in damaged condition or is not the
product ordered or is in any
way defective it can be exchanged for a new product within a reasonable
time if it has not been installed.
We can not accept products back that have been installed
and process a warranty claim on physical damage or imperfections. Do
not install any product that appears to be incorrect, damaged or defective
and contact us immediately.
Any factory direct orders
to Baldwin are non-returnable and can not be cancelled once they are
placed and scheduled for manufacture. Any items shipped freight
free and returned will have our actual shipping costs deducted from your
note our return policy applies to residential customers only.
Commercial accounts and/or door companies that order in larger
quantities and have more specific needs may be charged restock fee's on
returns that were more time consuming to prepare and ship.